Iqara / You Telecom Customer Support – STD Calls

If you are an Iqara / You Tele customer, please note that all calls made from Pune to their customer support call center are STD calls as the support number is Mumbai based. I have repeatedly compalined about this to customer support as well as the Pune office, but nothing is done in the matter.


Considering the number of times one has to call Iqara and the duration you then have to hold the phone, my customer support call bills are running into sizable amounts.

I suppose it must be a similar case for other Iqara / You Tele cities as well.
If you are an Iqara customer please check if you are paying STD charges for customer support and complain!
PS- Iqara changed its name to You Telecom in Aug 2006.

  • umakant Dumaswala

    Around 10 th of September, 2006 I had returned modem to Asfaque at Pune from Mayuri Apartment, second floor, Gulmohur path, Erandwane, Pune 4 (behind SNDT college). My name is Umakant Dumaswala. We have not yet received the deposits of Rs. 1800. I spoke with the customercare 3 days ago and they have given me complain # 2007020113033. I am very disappointed in your organization. It is almost 6 months and I have not yet received deposit. Is this the kind of service you provide? I had also given contact # in Mumbai- Can you get back with me ASAP by email and phone as well?

    Umakant Dumaswala

  • umakant Dumaswala

    Around 10 th of September, 2006 I had returned modem to Asfaque at Pune from Mayuri Apartment, second floor, Gulmohur path, Erandwane, Pune 4 (behind SNDT college). My name is Umakant Dumaswala. We have not yet received the deposits of Rs. 1800. I spoke with the customercare 3 days ago and they have given me complain # 2007020113033. I am very disappointed in your organization. It is almost 6 months and I have not yet received deposit. Is this the kind of service you provide? I had also given contact # in Mumbai- Can you get back with me ASAP by email and phone as well?

    Umakant Dumaswala

  • ya you are right
    being a customer care they dont have any local numbers also
    runiing such a big business
    and just not having any local numbers
    this is worst

  • ya you are right
    being a customer care they dont have any local numbers also
    runiing such a big business
    and just not having any local numbers
    this is worst

  • Rishi

    You telecom is worst ISP in world. Further adding to their acheivement they have started playing 2:10 minutes long announcement and you have to listen helplessly.

  • Rishi

    You telecom is worst ISP in world. Further adding to their acheivement they have started playing 2:10 minutes long announcement and you have to listen helplessly.

  • Kailash

    Very true… IQara has been really disappointing… I wish I had Airtel broadband connection in my area… One of my friends is using Airtel for past 1.5 years and the feedback is quite satisfactory…

    As for IQara I have been using it for around 6 months. I have registered for unlimited 192 kbps connection and have around 16 IQara/You Tele complaints in my bag (My Acc. No. 243329 – just in case YouTele by any chance wants to confirm it)… Not to mention the node/sever problems for which they don’t lodge a complaint… They say everyones facing the same problem so we don’t lodge the complaint (ya, as if that makes a lot of sense). There is complaint (of no internet connection) that has not been rectified for as long as 4 days. I feel that I have wasted almost 1 month of payment (which is ~ 800 Rs) on this pathetic connection.

    A Real Waste of money!!!…

  • Kailash

    Very true… IQara has been really disappointing… I wish I had Airtel broadband connection in my area… One of my friends is using Airtel for past 1.5 years and the feedback is quite satisfactory…

    As for IQara I have been using it for around 6 months. I have registered for unlimited 192 kbps connection and have around 16 IQara/You Tele complaints in my bag (My Acc. No. 243329 – just in case YouTele by any chance wants to confirm it)… Not to mention the node/sever problems for which they don’t lodge a complaint… They say everyones facing the same problem so we don’t lodge the complaint (ya, as if that makes a lot of sense). There is complaint (of no internet connection) that has not been rectified for as long as 4 days. I feel that I have wasted almost 1 month of payment (which is ~ 800 Rs) on this pathetic connection.

    A Real Waste of money!!!…

  • lalit

    You telecom’s support is really bad. Their customer support is just to take a call and give request no but don’t do anything to resolve the issue. They took 19 days to shift my connection from one place to another place but charged me for full one month… When ask for refund.. for four months they did not responded to my request and in end they said they are not going to refund…they could have said this when I submitted request to refund…. That’s not all whenever I have some problem related with internet connection, never ever their technical support team contact me before a week (some time they never contact)… my problem is…. there is no other service provider in my area so have to leave with YOU…. 🙁

  • lalit

    You telecom’s support is really bad. Their customer support is just to take a call and give request no but don’t do anything to resolve the issue. They took 19 days to shift my connection from one place to another place but charged me for full one month… When ask for refund.. for four months they did not responded to my request and in end they said they are not going to refund…they could have said this when I submitted request to refund…. That’s not all whenever I have some problem related with internet connection, never ever their technical support team contact me before a week (some time they never contact)… my problem is…. there is no other service provider in my area so have to leave with YOU…. 🙁

  • Rudraksh Khandelwal

    I am yet another helpless victim of You Telecom’s pathetic customer support service. It was height when my account was suspended inspite of my paying the bills well before the due date.I reside in Pune and for every issue I need to call the Mumbai helpdesk. Just today I was conversing with one Nishant from their customer service cell and inspite of conversing for over 24 minutes, he was not able to provide a resolution. Their site does not have the correct Pune number. There are no escalation points and the people at the office are rude. Do not know how did these people managed to get the ISO 9001:2000 certificates for their so called processes. I am fed up with their misconduct and now am planning to take legal action.

  • Rudraksh Khandelwal

    I am yet another helpless victim of You Telecom’s pathetic customer support service. It was height when my account was suspended inspite of my paying the bills well before the due date.I reside in Pune and for every issue I need to call the Mumbai helpdesk. Just today I was conversing with one Nishant from their customer service cell and inspite of conversing for over 24 minutes, he was not able to provide a resolution. Their site does not have the correct Pune number. There are no escalation points and the people at the office are rude. Do not know how did these people managed to get the ISO 9001:2000 certificates for their so called processes. I am fed up with their misconduct and now am planning to take legal action.

  • S.P.PANDIT

    I have been following with YOU telecom through their customer care centre since last 3 months for my complaint numbers, 2007121008192, 2008020600704, 2008020600808 but in vein. I have called up today also.But they could not solve my problems. Nobody has bothered to call the customer & sort out his / her problem. You have to go through customer care of `YOU’. But they are only complaint booking agents & are not in a position to solve problems of customers.In today’s world customer is always at the focus point & ISO 9001 2000 also aims the same point.
    May I request M.D. of `YOU TELECOM’ to look into these problems & inefficiencies at customer care centres & imrove them drastically to satisfy all unhappy customers.

  • S.P.PANDIT

    I have been following with YOU telecom through their customer care centre since last 3 months for my complaint numbers, 2007121008192, 2008020600704, 2008020600808 but in vein. I have called up today also.But they could not solve my problems. Nobody has bothered to call the customer & sort out his / her problem. You have to go through customer care of `YOU’. But they are only complaint booking agents & are not in a position to solve problems of customers.In today’s world customer is always at the focus point & ISO 9001 2000 also aims the same point.
    May I request M.D. of `YOU TELECOM’ to look into these problems & inefficiencies at customer care centres & imrove them drastically to satisfy all unhappy customers.

  • J

    Does anyone know which certification agency has given them the ISO certificate.
    We need to contact them . They take these things very seriously.

  • J

    Does anyone know which certification agency has given them the ISO certificate.
    We need to contact them . They take these things very seriously.

  • Kazi

    VERY VERY BAD CUSTOMER SERVICE. THEY ARE CHEATING CUSTOMERS

  • Kazi

    VERY VERY BAD CUSTOMER SERVICE. THEY ARE CHEATING CUSTOMERS

  • Anant

    hahahahahahahah……….poor customers…..helpless. forget your hard earned money as alms to thme in the recession period. Lord Ganesh will remember your godwill towards You telecom and credit “Punya” to you. God bless us all

  • Anant

    hahahahahahahah……….poor customers…..helpless. forget your hard earned money as alms to thme in the recession period. Lord Ganesh will remember your godwill towards You telecom and credit “Punya” to you. God bless us all