Iqara Broadband becomes You Telecom – Internet quality stays just as bad

Iqara Boradband recently changed its name to You Telecom. Unfortunately the name’s the only thing that has improved with Iqara.

I have been using Iqara / You Telecom for a couple of years and here are some quick observations:

1) If it works it can work very well for several days.

2) If it fails / slows down you are in big trouble. Iqara is awfully bad at resolving complaints. They were bad 2 years back and they still are.
3) Iqara / You Telecom does not provide email support. Iqara phone support is useless.

4) Calling their local office and speaking to the staff their, is the only form of support that works a tiny little bit.

5) Iqara / You Telecom although provides mediocre quality of service, it still would rank amongst the best in India. Simply because the other providers are worse. I can definitely say that Sify and Tata Indicom are no good, at least in Pune city.

Sify has good support but their service itself is quite bad. You have to install pesky software, tolerate ads and yet get bad service. Installing and using Iqara / You telecom is a lot simpler, you just configure it as a network.

I believe the root cause behind the bad telecom services in India is the incompetence of the regulator, TRAI. The Iqara and Sify’s of India will naturally try their best to make the most oney by providing the least services. It’s up to the regulator to ensure that this is not the case. Unfortunately TRAI is asleep and the internet vendors are literally harassing customers.

It’s a similar case with mobile phone services. The consumers in that case are just a little more empowered than internet consumers.

If you have any telecom related grievances, please compalin to Telecom Regulatory Authority of India. Unless they are flooded with compalints, we can’t expect good telecom services in India.

  • devidas

    can we get your connection in hadapsar?

  • devidas

    can we get your connection in hadapsar?

  • ss

    the less we talk about you telecom its better…i have been using you telecom’s service for the last 1 year and i can describe it as PATHETIC…they have a call center which really fails to deliver the desired level of services…because of “cable cut” they take more than 72 hours to rectify the problem..no proper co ordination no proper service…no proper billing….no proper maintanace of recordes … the payment made by the clients are entered in to excercise book like a grocery shop….and that is what is used for referance for any client querry…

    faster they close all these loop holes it is better for you telecom because there are too many competitors in the market…

  • ss

    the less we talk about you telecom its better…i have been using you telecom’s service for the last 1 year and i can describe it as PATHETIC…they have a call center which really fails to deliver the desired level of services…because of “cable cut” they take more than 72 hours to rectify the problem..no proper co ordination no proper service…no proper billing….no proper maintanace of recordes … the payment made by the clients are entered in to excercise book like a grocery shop….and that is what is used for referance for any client querry…

    faster they close all these loop holes it is better for you telecom because there are too many competitors in the market…

  • This is Very bad experience in have come across. I used their internet service it is horrible to deal with them and the customer support people. Irresponsible and arrogant.

    I have surrounded their service and at the same time email this people about my discontinue with this service, In spite of that they have generated Bill for two months which is around 1500 I have told them they have the call record and the customer support team told me that they will update this information.
    Till date I am getting SMS which make me sick I don’t know how to tackle this problem. As this is beyond my patience level. They suppose to refund my money but they asking to continue the service by paying the bill.

  • This is Very bad experience in have come across. I used their internet service it is horrible to deal with them and the customer support people. Irresponsible and arrogant.

    I have surrounded their service and at the same time email this people about my discontinue with this service, In spite of that they have generated Bill for two months which is around 1500 I have told them they have the call record and the customer support team told me that they will update this information.
    Till date I am getting SMS which make me sick I don’t know how to tackle this problem. As this is beyond my patience level. They suppose to refund my money but they asking to continue the service by paying the bill.

  • deepak murlidhar

    i have been using you telecom for the past 2 years and i can say that it is a very useless internet provider.I opted for the 192kbps unlimited plan this month and initially the speed was very good but later after 2 days the speed was(can u imagine) 16.5-22 kbps.that is how bad the situation is and i dont recommend this provider to any one.
    I think Tata indicom is better atleast the data card i am using is giving me good speed,its about 124 kbps.

  • deepak murlidhar

    i have been using you telecom for the past 2 years and i can say that it is a very useless internet provider.I opted for the 192kbps unlimited plan this month and initially the speed was very good but later after 2 days the speed was(can u imagine) 16.5-22 kbps.that is how bad the situation is and i dont recommend this provider to any one.
    I think Tata indicom is better atleast the data card i am using is giving me good speed,its about 124 kbps.

  • Hi Deepak,

    22KBps on a 192kbps unlimted pack is actually not that bad.

    Note the difference in small and capital ‘kb’ and ‘KB’. ISPs use this difference in kb and KB to trick customers. 192kbps is actually 196/8 = 24 KBps connection.

    Read http://www.harshadoak.com/2006/04/scam/sify-broadband-unlimited-usage-packs-are-ridiculous.html

    for details.

  • Hi Deepak,

    22KBps on a 192kbps unlimted pack is actually not that bad.

    Note the difference in small and capital ‘kb’ and ‘KB’. ISPs use this difference in kb and KB to trick customers. 192kbps is actually 196/8 = 24 KBps connection.

    Read http://www.harshadoak.com/2006/04/scam/sify-broadband-unlimited-usage-packs-are-ridiculous.html

    for details.

  • Kin

    I’ve been using You Broadband Connection for the past 2 months with 2Mbps Plan and I can say that YOU is not a value for money. At times, I’ve experienced a pathetic download speed of 12-16kbps for more than 2 hrs. So, if anyone in Pune, wants the connection for heavy downloads, I would suggest that they should go for Airtel Plans, atleast it’s better than YOU. Moreover, the bills sent are very confusing. Even if you have you have a balance say Rs. 500, the will will actually ask you to pay Rs 450 (it’s just an illustration).

  • Kin

    I’ve been using You Broadband Connection for the past 2 months with 2Mbps Plan and I can say that YOU is not a value for money. At times, I’ve experienced a pathetic download speed of 12-16kbps for more than 2 hrs. So, if anyone in Pune, wants the connection for heavy downloads, I would suggest that they should go for Airtel Plans, atleast it’s better than YOU. Moreover, the bills sent are very confusing. Even if you have you have a balance say Rs. 500, the will will actually ask you to pay Rs 450 (it’s just an illustration).

  • Vikas

    My exprience and opinion about You Telecom is entirely different. I had been using their services in Gurgaon for several months. I remember there was hardly any day when I faced any difficulty. I would rate them the best. Now I have moved to Vadodara and planning to avail their services. Hope the scenario would be same as that at Gurgaon.

  • Vikas

    My exprience and opinion about You Telecom is entirely different. I had been using their services in Gurgaon for several months. I remember there was hardly any day when I faced any difficulty. I would rate them the best. Now I have moved to Vadodara and planning to avail their services. Hope the scenario would be same as that at Gurgaon.

  • customerINR

    i am one of the user in bangalore connection is fine but were billing problem is there. i called up to the office for the billing issue call is transfered to KOUSAR FATHIMA again same old story. IF U TRUST YOU TELECOM NO PROBLEM BUT DOBT TRUST THE FUCKING BITCH KOUSAR FATHIMA

  • Raja

    mr.deepak murlidhar ,you used 24 months it means 700days, if you are not satisfied why you continued, first you should have to know how to use the net, then only speak about others

  • siva

    IF You are not satisfied, how you used morethan 365days, it means Wrong with you not YOU Broab band

  • Dinesh Reddy

    Hi Every one Iam the YOU BROADBAND USER, I Never get the problem with YOU, I Can tell in ENTIRE INDIA YOU was the low price provider with hi band width , Good Service…..thank you for every one…. http://WWW.YOUTELECOM.COM

  • ashubharat

    Service is good in indiranagar but sum of them r there i dont want to tell there name. in indiranagar i like to tell sum of the name there is a guy his name is satish.if you call him and tell any complaint he talks just a bull shit 2 times he will recive the call after sum time he never picks up a call and he tells he is the area manager for wht the FUCK he is made manager i dont know. I work for cisco he tells me about the speed. He does not know anything. there is one more guy i dont know his name but i think he is tech sounded dont even call satish for anything

  • ashubharat

    Plz dont take the connection from youtelecom i took the connection and i never got the connection and i was fedup with them they are usless 'people and please dont go to there local office after 8:00 becoz the office will be in the condition of bar 2 to 3 members will be consuming the liquor plzzzzz dont go to there office i had seen it and dont belive SATISH he is the son of the bitch he him self talk the rules and he never fallow any rules he him self encourage his boys to take the aalchocal plz dont go to the office after 8:00 PM