Iqara Broadband becomes You Telecom - Internet quality stays just as bad
Iqara Boradband recently changed its name to You Telecom. Unfortunately the name’s the only thing that has improved with Iqara.
I have been using Iqara / You Telecom for a couple of years and here are some quick observations:
1) If it works it can work very well for several days.
2) If it fails / slows down you are in big trouble. Iqara is awfully bad at resolving complaints. They were bad 2 years back and they still are.
3) Iqara / You Telecom does not provide email support. Iqara phone support is useless.
4) Calling their local office and speaking to the staff their, is the only form of support that works a tiny little bit.
5) Iqara / You Telecom although provides mediocre quality of service, it still would rank amongst the best in India. Simply because the other providers are worse. I can definitely say that Sify and Tata Indicom are no good, at least in Pune city.
Sify has good support but their service itself is quite bad. You have to install pesky software, tolerate ads and yet get bad service. Installing and using Iqara / You telecom is a lot simpler, you just configure it as a network.
I believe the root cause behind the bad telecom services in India is the incompetence of the regulator, TRAI. The Iqara and Sify’s of India will naturally try their best to make the most oney by providing the least services. It’s up to the regulator to ensure that this is not the case. Unfortunately TRAI is asleep and the internet vendors are literally harassing customers.
It’s a similar case with mobile phone services. The consumers in that case are just a little more empowered than internet consumers.
If you have any telecom related grievances, please compalin to Telecom Regulatory Authority of India. Unless they are flooded with compalints, we can’t expect good telecom services in India.
Posted By - Harshad Oak
devidas said,
November 3, 2007 @ 2:56 pm
can we get your connection in hadapsar?
ss said,
November 14, 2007 @ 12:05 pm
the less we talk about you telecom its better…i have been using you telecom’s service for the last 1 year and i can describe it as PATHETIC…they have a call center which really fails to deliver the desired level of services…because of “cable cut” they take more than 72 hours to rectify the problem..no proper co ordination no proper service…no proper billing….no proper maintanace of recordes … the payment made by the clients are entered in to excercise book like a grocery shop….and that is what is used for referance for any client querry…
faster they close all these loop holes it is better for you telecom because there are too many competitors in the market…
Rahul Mane said,
March 19, 2008 @ 8:39 pm
This is Very bad experience in have come across. I used their internet service it is horrible to deal with them and the customer support people. Irresponsible and arrogant.
I have surrounded their service and at the same time email this people about my discontinue with this service, In spite of that they have generated Bill for two months which is around 1500 I have told them they have the call record and the customer support team told me that they will update this information.
Till date I am getting SMS which make me sick I don’t know how to tackle this problem. As this is beyond my patience level. They suppose to refund my money but they asking to continue the service by paying the bill.
deepak murlidhar said,
March 27, 2008 @ 7:12 am
i have been using you telecom for the past 2 years and i can say that it is a very useless internet provider.I opted for the 192kbps unlimited plan this month and initially the speed was very good but later after 2 days the speed was(can u imagine) 16.5-22 kbps.that is how bad the situation is and i dont recommend this provider to any one.
I think Tata indicom is better atleast the data card i am using is giving me good speed,its about 124 kbps.
Harshad Oak said,
March 27, 2008 @ 7:48 am
Hi Deepak,
22KBps on a 192kbps unlimted pack is actually not that bad.
Note the difference in small and capital ‘kb’ and ‘KB’. ISPs use this difference in kb and KB to trick customers. 192kbps is actually 196/8 = 24 KBps connection.
Read http://www.harshadoak.com/2006/04/scam/sify-broadband-unlimited-usage-packs-are-ridiculous.html
for details.
Kin said,
April 7, 2008 @ 7:48 am
I’ve been using You Broadband Connection for the past 2 months with 2Mbps Plan and I can say that YOU is not a value for money. At times, I’ve experienced a pathetic download speed of 12-16kbps for more than 2 hrs. So, if anyone in Pune, wants the connection for heavy downloads, I would suggest that they should go for Airtel Plans, atleast it’s better than YOU. Moreover, the bills sent are very confusing. Even if you have you have a balance say Rs. 500, the will will actually ask you to pay Rs 450 (it’s just an illustration).